Refund policy

Refund & Return Policy

You may return eligible items within 30 days of delivery for a refund, less a 15% restocking fee.

Eligible returns

• Items must be unopened, unused and in the original sealed packaging, with all accessories and documentation.
• Request a Return Merchandise Authorization (RMA) by emailing sales@broadk.com or calling (323) 708-2001 before sending anything back. Returns without an RMA number cannot be accepted.
• Return shipping is paid by the customer unless the return is due to our error.

Non-returnable items

• Software, licenses, subscriptions and cloud services (including Microsoft 365 Copilot, Veeam, Fortinet and Palo Alto security subscriptions) once delivered or activated.
• Configured-to-order, quote-based and special-order items, including servers built to your specification, storage arrays and solution bundles.
• Services already performed (installation, configuration, assessments, training).

Damaged or defective on arrival

• Report shipping damage or an item that is defective out of the box within 14 days of delivery. Keep the packaging for carrier inspection.
• We will arrange a replacement or repair with no restocking fee and cover return shipping.

Refunds

• Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the item. Orders paid by purchase order receive a credit memo against the invoice.

Warranty

Products are covered by the manufacturer's warranty (for example HPE, Fortinet, HP, Lenovo, Dell or APC). Warranty service is provided by the manufacturer. BroadConnect will help you open and track warranty claims at no charge; contact us with the product's serial number and a description of the issue.